FYI (For Your Information)
At Melbourne Complete Plumbing (MCP), we’ve created the FYI (For Your Information) page as a central resource to help clients and consumers understand key information before commencing any plumbing works.
This page is designed to provide clarity around the plumbing process and to support informed, confident decision-making.
What You’ll Find on This Page
The FYI page outlines important information, including:
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The roles and responsibilities of relevant authorities
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The obligations of consumers when engaging plumbing services
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The responsibilities of licensed plumbers
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Links to required application forms and approvals
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Safety awareness information and safe work practices
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Plumbing regulations and authority requirements
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Consumer support and guidance resources
All information is provided to help ensure plumbing works are carried out safely, compliantly, and with clear expectations from the outset.
Why This Information Matters
Understanding responsibilities and regulatory requirements before works begin can help:
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Prevent delays and unexpected issues
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Reduce the risk of misunderstandings or disputes
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Ensure plumbing works comply with applicable standards and authority requirements
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Support smoother project delivery from start to completion
This information may also assist clients in creating a personal checklist to help manage their plumbing project effectively.
Our Commitment to Transparency
At MCP, we believe that clear information and open communication are essential to delivering quality plumbing services. By providing access to this information, we aim to support our clients with the knowledge they need to engage plumbing services confidently and responsibly.
What You Need To know
Our Commitment to Plumbing Safety and Consumer Awareness
At MCP, we believe it is our professional responsibility to ensure that our clients and the wider community are well-informed about plumbing safety and regulatory requirements. We are committed to promoting awareness not only for our clients but for all individuals, helping them understand what constitutes safe work practices, particularly in relation to gas installations and other specialised plumbing works.
It’s important to recognise the warning signs that may indicate potential hazards and to understand what to look out for to avoid dangerous situations.
By staying informed, you can make better decisions when it comes to:
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Choosing a qualified and licensed plumber
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Preparing for the installation of appliances
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Determining whether your existing plumbing needs to be upgraded or renewed to comply with current standards
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Preventing future damage or safety issues
Please refer to the links below for relevant resources and information.
Gas incidents are quite rare but do occur from time to time. To report gas leaks or other gas emergencies call the emergency number on your gas bill for assistance at any time.
On the following pages, ESV provides important information and tips to follow for maintaining and using gas appliances safely in the home
Energy Safe Victoria and the Victorian Building Authority (VBA) recommend that all gas water heaters, space heaters and central heaters be serviced at least every two years
Natural gas and LP Gas are popular choices for home heating, water heating and cooking as well as for industry and commerce
As commercial catering appliances are used constantly, regular servicing is required to ensure they are performing efficiently and operating safely
Always use a licensed gasfitter for any installation, repairs or renovations involving gas work. This not only applies to jobs like installing hot water systems and heaters, but also where renovations might involve disconnection or relocation of gas appliances
Building and renovation ideas to better prepare your home in a bushfire situation
Before starting a job requiring a Compliance Certificate, a licensed plumbing practitioner must provide the consumer with a document containing the following information about plumbing practitioners’ insurance
Before starting a job requiring a Compliance Certificate, a licensed plumbing practitioner must provide the consumer with a document containing the following information about plumbing practitioners’ insurance
Greywater is the name given to wastewater from household appliances such as showers, sinks, washing machines and dishwashers. It does not include wastewater from toilets
In August 1998 the Victorian Government passed legislation, aimed at eliminating the risk of legionella bacteria forming in storage hot water services, whilst preventing scalding at hot water outlets used for bathing.
You need to be aware of product standards and regulations that govern the quality and installation of plumbing products in Victoria.
Rainwater tanks can store water run-off from your roof for use around the home or garden. Installing a rainwater tank, together with other household water saving devices, can reduce your household water use by up to 25 per cent - saving you money on water bills and conserving potable water.
The Victorian Building Authority (VBA) is committed to developing and implementing sustainability initiatives targeting building design, construction and use. The VBA is working closely with the building industry to develop a common approach to progressively improving the sustainability of our built environment
Stormwater is rainwater that falls on the ground, paving, driveways or other hard surfaces within a property. It also includes overflows from tanks and roof guttering. This water can be captured and pumped back for use